Store Policy
Customer Care
1) Contact Channels: We offer multiple convenient channels to reach our customer care team. You can contact us via phone, email, or through the messaging feature on our website. Our contact details, including phone numbers and email addresses, are readily available on our website's "Contact" page.
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2) Order Support: If you have questions or need assistance with your order, our customer care team is available to provide order status updates, assist with order modifications or cancellations (subject to terms and conditions), and address any issues related to payments, shipping, or delivery.
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3) Feedback and Suggestions: We value your feedback and suggestions. Our customer care team is open to hearing your thoughts about our products, services, or any areas where we can improve. We appreciate your input and use it to continually enhance the customer experience.
Privacy & Safety
1) Data Protection: We strictly adhere to applicable data protection laws and regulations. Any personal information you provide during the ordering process, such as your name, address, contact details, and payment information, is treated with the utmost confidentiality. We utilize secure encryption technologies and robust security protocols to protect your data from unauthorized access or misuse.
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2) Third-Party Partners: We carefully select and partner with trusted third-party service providers who share our commitment to privacy and security. These partners may assist us in areas such as payment processing, shipping, and customer analytics. We ensure that they also maintain high privacy and security standards.
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3) Compliance with Regulations: We comply with applicable laws and regulations related to privacy and data protection. This includes adhering to the requirements of data protection authorities and implementing measures to safeguard your information in accordance with relevant legal frameworks.
Wholesale Inquiries
1) Pricing and Discounts: Wholesale pricing is typically lower than retail pricing, enabling you to establish competitive pricing for resale. The exact pricing structure and potential discounts will be provided to you once your wholesale application is approved.
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2) Terms and Conditions: We will provide you with a wholesale agreement or terms and conditions document that outlines the rights and responsibilities of both parties, including payment terms, shipping arrangements, return policies, and any other relevant terms specific to wholesale transactions. It is important to review and agree to these terms before proceeding with wholesale orders.
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Payment Methods
- Credit / Debit Cards
- Online Banking
- PAYPAL
- Offline Payments
- Cash On Delivery (COD)